Questions about an order, a dose, or what to expect the first time all land in the same inbox, and a person writes back.
Tell us what you need. If it is about an order, drop the order number in and we will find it faster.
We read every message ourselves. Nothing you write here gets added to a mailing list.
Most replies go out within one working day. Weekends and holidays run slower, so give us until the next working morning before you worry.
Orders placed before 2pm go out the same working day. Anything after that leaves the next one. Your tracking number arrives by email as soon as the label is made.
In plain packaging with nothing on the outside about what is inside. The invoice sits in the box rather than on it, and the sender name on the label is Mycrologi.
Yes, as long as it has not shipped yet. Send us the order number and we will catch it in time. Once it is on the road, write to us and we will sort it out.
Send us a photo and your order number and we will make it right. We do not take returns, and we do not need to. Every order carries our satisfaction guarantee.